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Legal informationLast updated: 15 February 2010 These are the terms on which you may use our website, together with regulatory and other information about Canning & Company. Terms of UseCanning & Company's website is for our clients and other individuals and businesses interested in using our services, as well as individuals interested in working for Canning & Company. It is intended only for visitors from England and Wales.You may only access and use our website if you agree to the following terms. 1. About these terms 2. Availability of the site 3. Site content 4. Links Regulatory InformationCanning & Company is a firm of solicitors operating in England and is regulated by the Solicitors Regulation AuthorityCanning & Company is subject to the Solicitors' Code of Conduct 2007 The professional rules relating to solicitors' firms, including the Code of Conduct, can be accessed on the website of the Solicitors Regulation Authority at the Solicitors Regulation Authority Code of Conduct page. We provide legal advice on matters of English law only. Our registration numbers:
Insurance
ComplaintsCanning & Company is committed to high quality legal advice and client care. Clients unhappy about any aspect of the service they have received, or about the bill, should contact Les Canning on 01925 630012 (email: law@canningandco.com) or by post to Canning & Company Solicitors, Stanley Chambers, 27 Stanley Street, Warrington, Cheshire, WA1 1EZ.If clients remain concerned, we might agree to refer the matter to the current president of the Warrington Law Society, to resolve the matter by mediation or other form of alternative dispute resolution. If clients still remain dissatisfied with the way their complaint has been handled and the decision on it, we will write to them confirming our final position on their complaint and explaining why we consider our handling of it, and our decision (and the result of any review), were reasonable. Clients would then be at liberty to contact the Legal Complaints Service, whose address is Victoria Court, 8 Dormer Place, Leamington Spa, Warwickshire, CV32 5AE. Their web site is at www.legalcomplaints.org.uk . That organisation is the solicitors' regulatory body to whom clients may refer their complaint, once we have concluded our professional obligation to try to resolve it. The time limit for clients to make a complaint to the Legal Complaints Service is six months from the conclusion of our internal complaints procedure. A client's right to complain [or raise a concern] includes the right to complain about a bill. There may also be the right to object to the bill by making a complaint to the Legal Complaints Service and/or by applying to the court for assessment of the bill under Part III of the Solicitors Act 1974. Clients considering taking this course of action, should contact us so that we can inform them whether either of these rights apply, and if so which. |
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